Terms & Conditions

1. Booking Terms

By making a booking with Global Wizz Travel, you are entering into a contract with us and agreeing to these Terms and Conditions. The person making the booking (the 'lead passenger') must be at least 18 years of age and accepts responsibility for all members of the travelling party.

A booking is confirmed once we have received the required deposit (or full payment where applicable) and issued a booking confirmation. Please check your confirmation carefully and notify us immediately of any errors or discrepancies.

All names must match those on your passport or travel document exactly. Name changes after booking may incur charges from airlines and other suppliers, and in some cases may not be possible.

Special requests (such as dietary requirements, room preferences, or wheelchair assistance) should be communicated at the time of booking. While we will do our best to accommodate these, they cannot be guaranteed.

2. Payment

A non-refundable deposit is required at the time of booking to secure your reservation. The deposit amount varies depending on the service and will be communicated to you before you confirm your booking. Typical deposits are:

• Flights: £100–£200 per person
• Umrah packages: £200–£500 per person
• Hajj packages: £500–£1,000 per person
• Holiday packages: £150–£300 per person
• Visa services: Full payment at time of application

The balance of payment is due no later than 8 weeks before your departure date, unless otherwise stated on your booking confirmation. For bookings made within 8 weeks of departure, full payment is required at the time of booking. We accept payment by bank transfer, debit card, and credit card. A surcharge may apply for credit card payments. Failure to pay the balance by the due date may result in cancellation of your booking, and cancellation charges will apply.

3. Cancellation Policy

If you wish to cancel your booking, you must notify us in writing (by email or letter). Cancellation charges will apply based on when we receive your notice, calculated as a percentage of the total booking cost:

• More than 56 days before departure: Deposit forfeited
• 42–56 days before departure: 50% of total cost
• 28–41 days before departure: 70% of total cost
• 14–27 days before departure: 90% of total cost
• Less than 14 days before departure or no-show: 100% of total cost

These charges reflect the costs we incur from suppliers when a booking is cancelled. In some cases (particularly with airlines), cancellation charges imposed by suppliers may exceed the percentages above, and the actual supplier charges will apply. We strongly recommend purchasing comprehensive travel insurance to cover cancellation costs.

4. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance at the time of booking. Your insurance should cover, at minimum: cancellation and curtailment, medical expenses and repatriation, personal belongings and baggage, travel delays and missed departures, and personal liability.

For Hajj and Umrah travel, ensure your policy covers travel to Saudi Arabia and any specific activities related to your pilgrimage. It is your responsibility to ensure that your insurance is adequate for your needs and covers all members of your travelling party.

Global Wizz Travel does not provide travel insurance. We can recommend insurance providers, but the contract for insurance is between you and the insurer.

5. Passports & Visas

It is your responsibility to ensure that you hold a valid passport and any required visas for your destination. Your passport should typically be valid for at least 6 months beyond your return date, though requirements vary by destination.

While we provide visa assistance services and can advise on requirements, the final responsibility for obtaining the correct travel documentation lies with you. We cannot be held responsible if you are denied entry to a country due to incorrect or insufficient documentation.

Non-UK passport holders should check the entry requirements for their specific nationality, as these may differ from UK passport holder requirements. Please inform us of all passengers' nationalities at the time of booking.

6. Our Liability

Global Wizz Travel acts as a booking agent for various travel service providers including airlines, hotels, transport companies, and ground handlers. Where we act as agent, our liability is limited to the booking process itself.

For package holidays where we are the organiser, we accept responsibility for the proper performance of the travel services included in your contract, subject to the following limitations:

• We are not liable for any injury, illness, death, loss, damage, expense, cost or other claim arising from the act or omission of the person affected
• We are not liable for events beyond our control (force majeure), including but not limited to war, terrorism, natural disasters, epidemics, government action, or industrial disputes
• Our maximum liability for any claim (other than death or personal injury) shall not exceed the total cost of the booking
• We are not responsible for services that do not form part of our contract with you, even if we have advised on or helped to arrange them

Where we are liable for loss of enjoyment of your trip, we will pay compensation in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018.

7. Complaints

We hope you will never need to complain, but if something goes wrong during your trip, please raise it immediately with the relevant service provider (hotel, airline, etc.) and contact us so we can assist in resolving the issue.

If you remain dissatisfied after your return, please write to us within 28 days of your return date, providing your booking reference and full details of your complaint. We will acknowledge your complaint within 48 hours and aim to provide a full response within 28 days.

Our complaints address: Global Wizz Travel, 24 Wood Lane, SL1 9EA, Slough. Email: info@globalwizztravel.com.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an Alternative Dispute Resolution (ADR) provider or seek legal advice.

8. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and will apply to bookings made after the date of publication. The terms applicable to your booking are those in effect at the time your booking was confirmed.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: 1 January 2026.