Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when you:

• Make a booking or enquiry through our website, by phone, or in person
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact our customer service team
• Leave a review or provide feedback
• Apply for a visa through our services

The types of personal information we may collect include: your full name, email address, telephone number, postal address, date of birth, passport details, payment information, travel preferences, dietary requirements, medical conditions relevant to travel, and any other information you choose to provide.

2. How We Use Your Information

We use the personal information we collect to:

• Process and manage your travel bookings, including flights, accommodation, and visa applications
• Communicate with you about your bookings, including confirmations, changes, and updates
• Provide customer support and respond to your enquiries
• Send marketing communications about offers, deals, and travel inspiration (where you have opted in)
• Process payments and refunds
• Comply with legal and regulatory obligations, including ATOL regulations
• Improve our website, services, and customer experience
• Prevent fraud and protect the security of our systems

3. Data Sharing

We may share your personal information with the following third parties where necessary to provide our services:

• Airlines, hotels, and other travel service providers to fulfil your bookings
• Visa processing authorities and embassies for visa applications
• Payment processors to handle transactions securely
• Insurance providers if you purchase travel insurance through us
• Government authorities where required by law (e.g., advance passenger information)
• Our professional advisors, such as lawyers and accountants, where necessary

We do not sell your personal information to third parties. When we share data with service providers, we ensure appropriate safeguards are in place through data processing agreements.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., session management, security)
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functional cookies: Remember your preferences and settings for a better experience
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements.

For booking records, we typically retain data for 7 years after your last booking to comply with financial and regulatory obligations. Marketing consent records are retained until you withdraw consent.

6. Your Rights

Under UK data protection law (UK GDPR), you have the following rights regarding your personal information:

• Right of access: You can request a copy of the personal information we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete information
• Right to erasure: You can request that we delete your personal information in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a structured, machine-readable format
• Right to object: You can object to our processing of your data, including for marketing purposes
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Company: Global Wizz Travel
• Email: info@globalwizztravel.com
• Phone: +44 7445 269882
• Address: 24 Wood Lane, SL1 9EA, Slough

This Privacy Policy was last updated on 1 January 2026.